The Managed Services Agreement (the “Agreement”) is made between Managed Technology Solutions, (ManagedTek), located at 1090 Adams Street, Suite G, Benicia, CA 94510 (“Service Provider”), and, Subscriber for the following services: TEK Security Suite.
NOW THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto agree as follows:
AGREEMENT
Schedule B: Monthly Recurring Charges
Plan: TEK Security Suite based on number of devices.
Plan Names | Priced Per Device |
TEK Security Suite | $ |
Monthly Recurring fees for Tek Security Suite: Fees are based on the actual number of active devices/workstations within the billing month.
TEK Security Suite
Note: Customers may increase or decrease active device quantities at any time by submitting a request to ManagedTek’s support help desk.
Level 1 Support Description:
Support for recurring managed services due to outages.
Level 1 Response Times:
Level 1 Hours of Operation:
Non-Business Hours Support:
Level 2 Support:
Any outside of subscription is considered Level 2 support in which a charge will be applied. This is for business that have infrastructure that require more of a senior level technician. Specialized requests that involve: client server-based systems, server cloud infrastructure, networking infrastructure, access control systems, workstation server rebuilds, hardware replacements, onsite support, network and IT projects, user profiles, printers, common applications, operating system, virus removal, computer performance and email.
NAME | Description | Min. Hour | Price |
Remote Support (Level 2) | Remote Level 2 Technician. | 1 hr. | $125.00-hrly. |
Onsite Technical Support | Onsite Level 2 Technician. | 2 hrs. | $150.00-hrly. |
NON-Business Hours Support | After hours, weekends and holidays. | 4 hrs. | $180.00-hrly. |
Non-Recurring Fees
Non-Recurring Fees: Non-recurring support fees for emergency services provided during non-business hours (non-business hours are outside Monday-Friday 8AM-5PM): Non-Business Hours On-Site Support and Non-Business Hours Remote Support.
Level 2 Support: IT Support for specialized requests that involve: client server-based systems, server cloud infrastructure, networking infrastructure, access control systems, workstation server rebuilds, hardware replacements, onsite support and IT projects.
Emergency Support: IT Support for after business hours, weekends and holidays, these types of request are usually due to system outages or business emergencies. This type of support is not a guarantee that the issue will be resolved within a 4-hr. window or a guarantee that a technician will be available. Emergency are handled with the highest level of priority and are best efforts.
SCHEDULE B PRICING STRUCTURE
Packages | |||
Name | Price | QTY | Subtotal |
TEK Security Suite | $44.00 | 1 | $44.00 |
Addons | |||
Name | Price | QTY | Subtotal |
Cloud Backups | $0.30 | 1GB | $0.30 |
Web Security | $5.00 | 1 | $5.00 |
Managed Network Devices | $50.00 | 1 | $50.00 |
DarkWeb Monitoring | $50.00 | Per Domain | $50.00 |
Cyber Security Awareness Platform | $50.00 | Per Company | $50.00 |
Non-Recurring Fees | |||
Name | Descr. | Price | Min. Time |
Remote Support (Level 2) | Remote Level 2 Technician. | $125.00 hrly. | 1 Hour |
Onsite Level 2 Technical Support | Onsite Level 2 Technician. | $150.00 hrly. | 2 Hours |
Non – Business Hours Support | After hours, weekends, and holidays. | $180.00 hrly. | 4 Hours |
Schedule C Items Not Covered
Items Not Covered AS A PART OF THE SERVICE:
Non-Supported Software and Equipment: ManagedTEK cannot effectively manage the performance of your network and individual systems when new software and equipment is installed without our knowledge and participation. Software and equipment not explicitly listed in Schedule D of this document will not be covered unless the software or equipment is pre-approved and installed with the participation of a ManagedTEK service provider.
Problems Caused by Non-Supported Software and Equipment: Resolution of problems caused by non-covered software or equipment will be billed on an hourly basis using the allocated monthly IT Support Hours at the rates listed in Schedule B of this document.
Security Breaches: Service Provider is not responsible for security breaches that are caused by client not following service provider recommendations. Client acknowledges by not following recommendations they are risking their security.
Network Relocation: Server, workstation and printer moves will be billed on an hourly basis using the allocated monthly IT Support Hours at the rates listed in Schedule B of this document.
Network Outages: The ManagedTEK support team is not responsible for ISP provider system failures and outages. ManagedTEK will facilitate the trouble-shooting on your behalf at our Remote or On-Site support rates in accordance with Schedule B.
SCHEDULE D EQUIPMENT STANDARDS
Software & Hardware to be explicitly listed as part of a Client’s effort to document “what” is functioning in each office, both hardware and software. Service Provider will use an Automated Hardware Inventory Report for equipment covered.
Minimum Requirements to be supported by ManagedTEK otherwise equipment must be approved to be supported. All equipment out of warranty is best effort no guarantee or warranty on repair.
Hardware and Software: the cost of any hardware or software will be billed in addition to your services plan (see Schedule B), including:
Workstation/Laptop:
CPU: Intel Core i3 or equivalent Memory: 4GB
Operating System: Windows 7 Pro Storage: 100 GB internal hard drive Network Card: 100GB
Server:
CPU: 4 Core Processor Memory: 4 GB
Operating System: Windows Server 2003 Storage: 100 GB internal hard drive Network Card: 100GB
Effective January 14, 2020, the following Operating/Server systems will only be supported due to Windows “End of Life” cycle;
Workstation/Laptop:
CPU: Intel Core i3 or equivalent Memory: 4GB
Operating System: Windows 8: 100 GB internal hard drive Network Card: 100GB
Server:
CPU: 4 Core Processor Memory: 4 GB
Operating System: Windows Server 2012 Storage: 100 GB internal hard drive Network Card: 100GB