MEET OUR TEAM

Learn more about our team.

Guillermo Aquino
CEO and Chief Technology Officer
Managed Tek Solutions
San Francisco Bay Area

Guillermo is a seasoned IT professional with over twenty-two years of professional experience in Security, Systems, Networking, and Virtualization. His expertise has allowed companies to expand their technical capacities to benefit their business needs. He is a founding member of Managed TEK, (Managed Tek Solutions and Managed Technology Solutions) headquartered is in the San Francisco Bay Area.

He has worked as a Senior Network Engineer for Pacific Maritime Asociation, Information Technology Manager for the international Architectural firm, Hargreaves Associates (offices in San Francisco, New York, London, and Cambridge) and Bio-Rad Laboratories. Guillermo was also a Network Engineer with Value-Cenered Solutions Inc., a Senior Network Engineer at Kaiser Permanente for 4+ years as then a Senior LAN Analyst for another year. He was a Desktop Support Analyst at ENTEX where he worked closely with the Core Team for Kaiser receiving and closing out support tickets and service requests for about 2 years. Guillermo is no stranger to projects as he is often selected to lead a team to deploy new systems.

Back in the late 90’s, he managed a project team deploying new computers using Ghost, backed up user data and placed data on new machines; performing day after support for Y2k project, supported user computers after their machines were migrated from Windows 95 to Windows NT.

Day after support included: configuration, troubleshooting of Lotus Notes; bringing the users to their department standards, configuration and troubleshooting of mainframe telnet connections Network connectivity using Novell or Windows NT. He started his early career at IBM supporting 1800 users in a Windows NT, Windows 95 and OS2 Environment, performing Lotus Notes installations and configurations. Performed workstation backups and destructive installs of Windows NT and Windows 95. Created Windows NT images and OS2 dual boots for various IBM model types. Installed network printers, ram sound cards, SCSI and IDE hard drives.; Provided customer interface with clients that consisted of scheduling appointments and seeking resolution pertaining to problematic issues

Guillermo has a long history of solving challenges and improving systems including:

  • Developed and installed a Helpdesk Call tracking system with SLA and Device Inventory System.
  • Developed and installed a Helpdesk call tracking system with SLA and Device Inventory System.
  • Design Kaseya Service Desk Help Desk ticketing system and workflow operations.
  • Kaseya Patch Management, Install Scripts, Workstation Scripts, Server Scripts via Kaseya
  • Designed and Deployed the Kaseya Technology Management Infrastructure.
  • Design Work Flow Policies for Help Desk
  • Develop and Strategize new operational initiatives, utilize Active Directory Consulting with support to Lotus Notes E-mail Servers and Citrus Servers – maintaining optimum efficiency for 250 computers and 65 servers.
  • Manage VMware Infrastructure, supporting 120 servers on VMware and working on building out a VDI environment for workstations.
  • Developed and installed a Helpdesk call tracking system with SLA and Device Inventory System using Kaseya.
  • Redesigned network infrastructure using VPN and Fortinet routers. Also developed a VPN solution using Active Directory.
  • Installed and managed Kaseya server for workstation and server security, which includes patch management, monitoring, and software distribution.
  • Responsible for Vendors, Technology Contracts, Lease Agreements for the following: Dell, IKON, HP, ATT Wireless, Fortinet, Deltek, Norstar, Hughes Net, Comcast, Tower Stream, XO Communications, etc.
  • Deployed a NAS System and designed a Disaster Recovery System using Off-Site Backups with Double Take.
  • Deployed a NAS with ESX Server and Virtual Center. supporting 10 VM’s
  • Reduced IT cost $250,000 yearly on IT Consultants $35,000 yearly on Vendors total annual cost $285, 000.00, by developing lean solutions.
  • Developed Policy enforcement and Patch management and AV systems which reduced overall Helpdesk tickets using Kaseya.

Guillermo is a veteran Microsoft Certified Solutions Expert and holds his AA, MSSE, Networking from California Coast University.

Activities and Societies: MCSE #1788750

Certifications/Education
§ Compia A+
§ MCP Windows NT 4.0
§ MCSA Windows Server 2003
§ MCSE Windows Server 2003

Diablo Valley College
§Computer Science
§Network Systems

Computer Learning Center – – SF, CA

Heald Business College – Hayward, CA
§Certified Applied Network Administrator
§Certified Microsoft Windows System Administration
§Computerized Business Systems – Honors
§LAN/WAN

Andrew Gailey
IT and Technical Support
Managed Tek Solutions
San Francisco Bay Area

Andrew came to us as an entrepreneur running his own business at the age of 16. We were impressed and after he graduated from New Technology High School (Microsoft Bill Gates Project School) we took him in as an intern. We quickly knew we had a keeper and offered him a permanent job after finding out he had also been working in AV and IT for a non-profit organization over the past 8 years. Andrew is very passionate about learning new skills and earning certifications to help others more efficiently.

Andrew manages the help desk, encrypted backups, repairs and troubleshoots.