Remote IT Support Services

24×7 Support Helpdesk Services

Any Time You Need Us

ManagedTEK provides the Bay Area’s leading help desk solution since the creation of our company in 2009. With amazing IT professionals support, we have one of the highest first call resolution rates in the United States with an 85% solution per call.

At Managed Technology Solutions, our help desk will provide to you and your company a top of the line experience at a budget friendly rate. Knowing that each client we deal with will have various software applications that are even unique to their own business to run their company. We’re the type of company that understands you may have demanding customers, we’re here to help get business back and running.

No matter the type of customer, we have helped with them all. We can understand all types of customer needs and have the trained support staff to handle whatever you throw at us. With level 2& 3 desktop engineers ready to take your call, we’re ready to receive your call and fix your issues immediately. For customers who need help with multi vendor client systems and installation, desk side support, and software support, give ManagedTEK a call today. (707) 205-3727

Silicon Valley based support staff with an incredible 85% first call resolution rate.

Having staff with many years of expertise in IT Support and, when it comes to help desk service, we deliver the solutions for all types of issues that your company could possibly come across. Our company focus is staying far ahead of the curve and continuing to train in our understanding of new issues that could arise. The latest technical issues that companies may come across have likely already been covered in staff training and our strategies to resolve these issues will be quick once you call. Many of the largest IT corporations may have just a few staff members that are on par with the level of knowledge and expertise that nearly everyone in our company has. Why waste your time with another large corporation with non Americans who will keep you on the phone and charge your for the time while they go ask a supervisor. Get help with IT support for your managed devices and give ManagedTEK a call! (707) 205-3727 – Their office in Concord, California will be ready to answer now!

Server Support

Part of of our server support will include having NOC Services that are quite flexible. We provide support for a large group of infrastractures that are cloud and premise based. Knowing the different kinds of help that we can provide a company before they use their go to market strategies, we ended up designing a services and package them in a manner that will provide the best support to your needs.

We’ll take care of the boring IT and other computer consulting tasks and you focus on building your company. We can provide the following help for you:

  • 24X7 Monitoring & Alerting
  • Windows Patch Management
  • AV Management (Updates)
  • Disk Health Check
  • Disk Cleanup/Temp File Deletion
  • Windows Server Services
  • Patch Whitelisting Service
  • Domain Account Maintenance (Active Directory)
  • Print & File sharing
  • Email Issues
  • Full Alert Based Remote Remediation
  • Backup job failures, with root cause analyze